Parts Distribution & Logistics

Product returns are a reality for every manufacturer, distributor, reseller and retailer. We work closely with our clients to develop and execute efficient, cost-effective returns management solutions. From RMA through product shipment, ELS manages the reverse logistics process to meet your specific requirements.

Rising Rates of Returns

The national average retail return rate is around 8% (with certain segments upwards of 30%) the means a staggering amount of merchandise needs to be processed by retailers. The resources required to process returns in-house can be crippling, we can help!


Vendor Managed Inventory (VMI)

ELS has developed a Vendor Managed Inventory (VMI) program that actively manages parts in the field for our customers.  The VMI program applies proprietary logic and informatics to historical parts consumption to make a predictive analysis as to the failure of certain parts in the future.  When warranted, ELS will forward those parts into the field, in advance of a failure event.  The parts can be warehoused and consigned at any ELS location.


Outsourcing warehousing & logistics, as well as, refurbishment & repair to ELS will result in a significant cost savings. Furthermore, our goal is to diagnosis the devices reason for return & then economically resolve with the intention of allowing our partner to resell.

Vendor Managed Inventory

Tracking & Administration

We also manage the administrative complexity associated with inventory work-in-process status, exception management, invoice validation all supported via our online ELS tracker system.

Customized Solutions

ELS provides reverse logistics solutions designed specifically to meet your needs and provide the right balance between cost efficiency, speed our partner’s brand loyalty.

Smart Returns Analytics

An efficient data-driven returns process is a strategic weapon that smart retailers can leverage in the war against product returns and decreasing margins, we are that weapon!

Field Service Solution Example

Mission Critical Service Parts Fulfillment Coupled with Defective Core Reverse Logistics

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